Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 7shot ("we", "us", "our", "Company", "Platform") collects, uses, stores, protects, and discloses personal information from users ("you", "Player", "User") of our online gaming platform located at https://7shot.cam and associated mobile applications.

7shot is committed to protecting your privacy and ensuring the security of your personal data. We recognize that trust is fundamental to our relationship with players, and we take our data protection responsibilities seriously. This Policy complies with applicable international data protection regulations and gaming industry best practices.

By creating an account with 7shot, depositing funds, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Policy, you must not use our services.

2. Information We Collect

7shot collects several categories of personal information to operate our gaming platform, verify player identities, process transactions, prevent fraud, and comply with legal requirements. The types of data we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued photo identification (Indonesian KTP, passport, or driver's license), proof of address (utility bill, bank statement within last 3 months), and payment method verification documents.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account numbers), transaction history including deposits, withdrawals, and gaming activity.
• Communication Records: Customer support correspondence via email, live chat, or other communication channels, including any queries, complaints, or feedback you provide.
• Voluntary Information: Marketing preferences, responsible gaming settings (deposit limits, self-exclusion periods), and any other information you choose to provide through surveys or promotional interactions.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, clickstream data, games played, bet history, login times and frequency, navigation patterns, and feature interactions.
• Geolocation Data: Approximate location based on IP address to verify jurisdiction compliance and prevent unauthorized access from restricted territories.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies used to enhance user experience, maintain session state, and analyze platform performance (see Section 8 for details).

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from our banking and e-wallet partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: Age verification, identity authentication, and anti-fraud screening results from third-party KYC service providers.
• Game Providers: Gameplay data, bet outcomes, and session information from third-party software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt).

3. How We Use Your Information

7shot uses the personal information we collect for the following purposes, all of which are necessary to provide our gaming services and comply with legal obligations:

3.1 Service Provision and Account Management

• Create, maintain, and manage your 7shot account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, and platform features
• Track gaming activity, balances, and transaction history
• Deliver customer support and respond to inquiries
• Send account-related notifications (deposits confirmed, withdrawals processed, bonus credits awarded)

3.2 Verification and Compliance

• Verify your identity, age (21+ requirement), and address to comply with regulatory requirements
• Confirm ownership of payment methods and prevent unauthorized transactions
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraud, collusion, bonus abuse, and other prohibited activities
• Enforce our Terms & Conditions and platform rules
• Comply with legal obligations, court orders, and regulatory requests

3.3 Platform Security and Fraud Prevention

• Monitor for suspicious activity, unauthorized access attempts, and security threats
• Implement fraud detection algorithms and risk assessment models
• Block access from restricted jurisdictions or sanctioned individuals
• Investigate potential Terms violations, including multi-accounting and syndicate play
• Protect platform integrity and ensure fair gaming for all players

3.4 Service Improvement and Analytics

• Analyze usage patterns to improve platform performance and user experience
• Conduct A/B testing of features, layouts, and promotional offers
• Develop new products, games, and features based on player preferences
• Monitor platform uptime, load times, and technical performance
• Generate aggregated, anonymized statistics for business intelligence

3.5 Marketing and Communication (With Your Consent)

• Send promotional emails about bonuses, special offers, and new games (only if you opt in)
• Deliver personalized recommendations based on gaming preferences
• Notify you of tournaments, jackpots, and limited-time promotions
• Conduct customer satisfaction surveys and request feedback

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or updating your communication preferences in your account settings. Opting out does not affect essential service communications (transaction confirmations, security alerts).

3.6 Responsible Gaming Support

• Monitor gaming activity for signs of problem gambling
• Enforce deposit limits, loss limits, and self-exclusion settings
• Provide responsible gaming tools and educational resources
• Contact players who may be at risk and offer support options

4. When We Share Your Information

7shot does not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

4.1 Service Providers and Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to deliver games and track gameplay.
• Identity Verification Services: Third-party KYC providers to verify age, identity, and address.
• Customer Support Tools: Live chat platforms and helpdesk software to deliver support services.
• Marketing Platforms: Email service providers to send promotional communications (only if you consented).
• Analytics Providers: Tools to analyze platform performance and user behavior (data anonymized where possible).

All service providers are contractually required to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when:

• Required by law, regulation, court order, or legal process
• Necessary to comply with gaming license obligations
• Requested as part of anti-money laundering or counter-terrorism financing investigations
• Needed to protect the rights, property, or safety of 7shot, our players, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Policy if we obtain your explicit consent at the time of sharing.

5. How We Protect Your Data

7shot employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

7shot retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations.

Specific retention periods include:

• Account Data: Retained for the duration of your account plus 7 years after account closure to comply with anti-money laundering regulations and resolve potential disputes.
• Transaction Records: Retained for 7 years after the transaction date as required by financial regulations.
• Identity Verification Documents: Retained for 7 years after account closure for regulatory compliance.
• Communication Records: Retained for 3 years to support customer service quality and dispute resolution.
• Marketing Consent Records: Retained until you withdraw consent or the data is no longer relevant, whichever comes first.

After the retention period expires, personal data will be securely deleted or anonymized. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis and business intelligence.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: Object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Withdraw previously given consent for data processing at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. Note that some rights may be limited by legal or regulatory obligations (e.g., we cannot delete data required for anti-money laundering compliance).

8. Cookies and Tracking Technologies

7shot uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including session management, login authentication, and security. These cannot be disabled.
• Performance Cookies: Collect information about how you use our platform (pages visited, time spent, errors encountered) to improve performance. Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences (language, currency, layout settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across our platform to deliver relevant promotional offers and measure campaign effectiveness. Used only with your consent.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain platform features. You can manage cookie preferences through your browser settings:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions

9. Third-Party Services and Links

7shot integrates with third-party services (payment processors, game providers, identity verification services) to deliver our platform. These third parties have their own privacy policies governing how they collect and use your data. We encourage you to review their policies.

Our platform may contain links to external websites (e.g., responsible gaming resources, payment provider sites). 7shot is not responsible for the privacy practices or content of third-party websites. Clicking on external links takes you outside our platform, and this Privacy Policy no longer applies.

10. Children's Privacy

7shot strictly prohibits use of our services by individuals under 21 years of age. We do not knowingly collect personal information from minors. Our Terms & Conditions require all players to be at least 21 years old, and we conduct age verification through KYC processes.

If we become aware that a user is under 21, we will immediately suspend the account, refuse any pending transactions, and delete all associated personal data. If you believe a minor has registered an account with 7shot, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

11. Changes to This Privacy Policy

7shot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page indicates when the Policy was last revised.

We will notify you of material changes by:

• Posting a prominent notice on our platform homepage
• Sending an email to the address associated with your account
• Displaying a pop-up notification upon your next login

Continued use of 7shot services after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with the revised Policy, you must cease using our services and close your account.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how 7shot handles your personal data, please contact our Data Protection team:

For general customer support inquiries unrelated to privacy, please use our 24/7 live chat available through the platform or send an email to [email protected].